Verizon: Endgame

FIOS installed. Rate confirmed. Though the installers were two hours late, I was up and connected by 2 p.m. And they did a nice and clean job on the installation, so I can’t complain there.

I will be writing a follow-up letter to Mr. CEO, however. I can’t help but think that if the “peon” Verizon staff had treated me like the ‘handler’ team has these last two weeks, this issue (and four posts) wouldn’t even exist. But alas, no.

S’okay, though. Gives me fodder to blab about.

Meantimes, I’ll be scrutinizing that bill pretty closely for a while.

Still, I’m happy. I can at least now check email from any room in the house. Brilliant!

3 thoughts on “Verizon: Endgame

  1. I understand your pain Ben. Those phone companies are dastardly individuals and shouldn’t be trusted. Speaking of which, could I interest you in some Qwest long distance 😛

  2. HA! As if Qwest has cable long enough to run from one coast to another. Then again, *you* work for them, so I’m already leery. 😉

  3. Looks like you’ve had a run in with Verizon’s notorious “It’s not my job” problem. I don’t know why, but it seems that Verizon has had a problem with their outside support staff (those who don’t actually work outside) for some time now. I do know, however, that part of the problem is the management system that’s in place and their focus on metrics instead of customer service. Fortunately most outside techs aren’t like that, being trained to provide customer service at the expense of their metrics.

    Trust me, while this is aggravating, it could have been a lot worse. Plus, you’ve got Fios now and I know that stuff rocks.

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