So according to one department, my DSL is connected and functioning.
Yet I can’t connect to the internet.
After some digging by the tech people, it’s discovered that no, actually, there’s no DSL order attached to my line. I need to call sales to ‘add’ the order. Which I’d done back at the beginning of September, duh.
After some MORE digging by my “handler” (the customer complaint care team), it’s discovered that DSL actually isn’t offered in my area. Which is a surprise to me, since the gentleman I’d set my service switch up with back at the beginning of September assured me that DSL is available in my area. If it’s not, why am I just finding out about it now?
I would’ve considered FIOS and not renewed my DirecTV contract if I’d known this. If I break my satellite contract, we’d owe a large chunk of money back to them for all the new equipment and installation.
What a clusterfrag.
I’m beyond amazement at the incompetence levels being displayed here, much less the breakdown of communications from a communications company. (And I’m told by an ‘insider’ that Verizon’s customer service is rated #1 above all other telecoms…which just boggles the imagination.)
I am supposed to find out what Verizon’s “bail out” plan from this gigantic FUBAR is today.
I’m not holding my breath.